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- <text id=94TT0628>
- <title>
- May 16, 1994: Transportation:The Bag Stops Here
- </title>
- <history>
- TIME--The Weekly Newsmagazine--1994
- May 16, 1994 "There are no devils...":Rwanda
- </history>
- <article>
- <source>Time Magazine</source>
- <hdr>
- TRANSPORTATION, Page 52
- The Bag Stops Here
- </hdr>
- <body>
- <p> Are the luggage-delivery glitches in Denver's long-delayed airport
- fixable anytime soon?
- </p>
- <p>By Richard Woodbury/Denver
- </p>
- <p> With its glass-walled atrium and skywalk, marble-walled terminal
- and soaring, Teflon-spired roof mimicking the peaks of the nearby
- Rockies, the brand-new Denver International Airport, the nation's
- largest, would be a prize for most cities. But there was no
- joy in the Mile-High City last week as Mayor Wellington Webb
- summoned reporters to his city-hall office to announce an indefinite
- delay in the airport's opening. To begin operations prematurely
- with a malfunctioning baggage system, the mayor warned, could
- be "disastrous."
- </p>
- <p> The announcement was another blow for airport boosters smarting
- from three earlier postponements, snafus and design changes
- that have put the gargantuan project, bigger than Manhattan,
- seven months behind schedule and boosted the cost by hundreds
- of millions. It left them wondering if the $3.2 billion project--the nation's first big new airport in 20 years--was jinxed.
- Cynics who have long questioned the need for such an extravagant
- facility chuckled that D.I.A. should be renamed D.O.A.--dead
- on arrival.
- </p>
- <p> This time, as before, the problem lay beneath the airport's
- terrazzo floors, amid the underground warren of computers, conveyor
- belts, wires and thousands of motors that make up the airport's
- Disneyesque baggage system. As designed, 4,000 computer-guided
- fiber-glass carts, each carrying a single suitcase, will roll
- along 22 miles of serpentine steel tracks, delivering 60,000
- bags an hour to and from dozens of distant gates and carrousels.
- The system employs electromagnetic motors attached to the tracks
- to power the carts, which are routed and monitored by banks
- of logic controllers, sensors and photocells.
- </p>
- <p> But in its first extensive test two weeks ago, the system performed
- more like a Rube Goldberg nightmare. Carts crashed into one
- another, bending rails and disgorging clothes from suitcases.
- Others were knocked off the rails, jammed or mysteriously failed
- to appear when summoned. A Continental official, taking in the
- spectacle, pronounced it "sad." Glitches in the software seemed
- to be the culprit, but the larger challenge was the immensity
- of fully automating an entire airport's baggage system, something
- never attempted on such a scale. "There's no question that it
- works. We just need more testing time," insisted Gene Di Fonso,
- president of BAE Automated Systems, the builder.
- </p>
- <p> Denver's city council deepened the task by refusing to award
- the job of operating the system to BAE, the only company that
- really knows anything about it. Leaders were worried that the
- Dallas outfit wouldn't hire enough minorities and women, though
- the firm insisted it would. In the wake of political infighting
- over who should get the lucrative contract, it went to an outsider,
- Aircraft Service International of Miami, which has had to race
- to fathom the system in a few months. Then too the eagerness
- of Denver's leaders to retain control and ensure minority participation
- in all phases of construction led them to put city officials
- in command, overseeing hundreds of contracts, rather than hand
- off the duties to a general contractor, who might have provided
- tighter management. Notes an insider: "It was raw greed. Everyone
- wanted a piece of the contract monies. The city lost control
- at the outset, and the project was destined to run amuck."
- </p>
- <p> Once the planes begin flying, officials will have to contend
- with whether the grandiose project was ever needed and how important
- a complex seven times the size of existing Stapleton International
- Airport will be at a time of downsizing in the airline industry.
- Continental, D.I.A.'s second largest tenant behind United, has
- virtually abandoned its Denver hub, shrinking its presence nearly
- two-thirds and pushing the new airport, in the face of declining
- traffic projections, to cut its planned 120 gates to 84. Critics
- contend that despite congestion problems, Stapleton could simply
- have been expanded. D.I.A. "is a white elephant," charges Michael
- Boyd, an aviation consultant.
- </p>
- <p> Denver's leaders predict that today's problems will be forgotten
- as D.I.A.'s efficiencies make it an economic anchor, boosting
- tourism and industry in the region. Transportation Secretary
- Federico Pena, who as Denver mayor in the mid-'80s got D.I.A.
- off the ground, calls it "an airport for the next century, a
- critical investment for the country." All that seems to stand
- in the way of that vision, the boosters say, is getting the
- annoying bugs out of the baggage software. But no one's betting
- that will happen fast. One reason: while technicians struggle
- to operate the suitcase carts, they haven't even begun to test
- other, larger vehicles that are expected to carry Colorado-bound
- travelers' most popular luggage: skis and golf clubs.
- </p>
-
- </body>
- </article>
- </text>
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